Your employees have a wide range of information needs. Let CallTel set up and staff employee hotlines, enabling you to quickly and appropriately respond. Your staff can trust that their information will remain confidential with CallTel, an unbiased third party, to take the calls. Their remarks are captured verbatim by trained agents who will ask for correct spellings of unusual terms and will read the callers’ comments back to them at the conclusion of calls to ensure accuracy. Our scripted hotline agent solution delivers professional, accurate, consistent and cost-effective call experiences while maintaining complete caller anonymity and organizational privacy. CallTel’s scripting process routes call reports immediately, automatically and intelligently at the conclusion of calls to the appropriate person(s) within your organization.